Shipping policy
Last updated: September 2026
At Sassy Smile, we want your order to reach you safely and as smoothly as possible. Please review the information below before placing your order.
ORDER PROCESSING
Once your order has been placed and payment has been successfully confirmed, it will be prepared for shipment.
You will receive an order confirmation at the email address provided during checkout.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information where tracking is available.
Processing time is separate from the estimated delivery time shown below.
DELIVERY TIMES
Estimated delivery times after dispatch are:
United Kingdom: 7–10 business days
Worldwide: 7–15 business days
These timeframes are estimates and are not guaranteed delivery dates.
Business days exclude weekends and public holidays.
During launches, promotional periods, holidays, or periods of unusually high demand, processing or delivery may take slightly longer.
SHIPPING COSTS
Shipping costs, where applicable, are calculated and displayed at checkout before you complete your purchase.
The amount may vary depending on your delivery destination, shipping method, or order value.
Any free-shipping promotions will be subject to the conditions displayed at the time of the offer.
INTERNATIONAL ORDERS
Sassy Smile ships to selected international destinations.
International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.
Unless otherwise stated at checkout, any applicable import duties, taxes, customs charges, or handling fees are the responsibility of the customer and are not included in the product or shipping price.
Sassy Smile does not control these charges, and their amount varies by country.
Customs processing may occasionally cause delays beyond our estimated delivery timeframe.
TRACKING YOUR ORDER
Where tracking is available, tracking details will be provided after your order has been dispatched.
Please allow some time for tracking information to update after receiving your shipping confirmation.
If your tracking has not updated for an extended period or you believe there may be an issue with your delivery, contact us at hello@sassysmile.co.uk.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please check your address carefully before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible at hello@sassysmile.co.uk.
We will do our best to update the information before fulfilment, but we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.
Additional shipping charges may apply where an order needs to be resent because incorrect or incomplete delivery information was provided.
DELAYED ORDERS
Occasionally, deliveries may experience delays caused by circumstances outside our reasonable control, including customs processing, carrier disruptions, severe weather, public holidays, or other transportation issues.
If your order has not arrived within the estimated delivery timeframe, please check your tracking information first and contact us if you need further assistance.
Nothing in this policy affects your statutory rights regarding delivery.
LOST PACKAGES
If you believe your parcel has been lost in transit, please contact us at hello@sassysmile.co.uk with your order number.
We will review the tracking information and, where appropriate, work with the relevant shipping or fulfilment provider to investigate.
Where an order is confirmed as lost, we will provide the appropriate remedy in accordance with applicable consumer law.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at hello@sassysmile.co.uk.
Please include your order number and clear photographs showing the issue so we can investigate and arrange an appropriate resolution.
Please refer to our Return & Refund Policy for further information.
CANCELLATIONS
Orders may be cancelled while they remain unfulfilled, subject to our Terms of Service and Return & Refund Policy.
Once an order has been fulfilled or dispatched, we may no longer be able to cancel or modify it.
CONTACT US
If you have any questions about shipping or your order, contact us at:
hello@sassysmile.co.uk