Politique de remboursement
We hope you love your Sassy Smile order. If you change your mind, you may request a return within 14 days of receiving your order.
1. RETURNS
To be eligible for a return, your item must be unused, unopened, and in its original condition and packaging.
For hygiene and safety reasons, products that have been opened, used, or had their hygiene seal broken (where applicable) cannot be returned for change-of-mind reasons, except where required by law.
To request a return, please contact us at hello@sassysmile.co.uk with your order number and reason for return.
Returns sent to us without first requesting a return may not be accepted.
2. RETURN SHIPPING
Unless the item is faulty, damaged, incorrect, or otherwise required by applicable law, customers are responsible for the cost of returning their order.
We recommend using a tracked shipping service, as Sassy Smile cannot be responsible for return parcels lost in transit.
Original delivery charges are handled in accordance with your applicable statutory rights.
3. DAMAGED, FAULTY OR INCORRECT ORDERS
Please inspect your order when it arrives.
If your order is damaged, defective, incomplete, or you receive the wrong item, contact us as soon as possible at hello@sassysmile.co.uk with your order number and clear photos of the issue.
We’ll review the problem and arrange an appropriate replacement, refund, or other remedy where applicable.
Nothing in this policy affects your statutory rights in relation to faulty, damaged, or incorrectly supplied goods.
4. REFUNDS
Once we receive and inspect an eligible return, we’ll let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Please allow time for your bank or payment provider to process and display the refund after it has been issued.
5. CANCELLATIONS
If your order has not yet been fulfilled, you may request to cancel it.
Once an order has been fulfilled or dispatched, we may no longer be able to cancel it. Where applicable, you may instead exercise your return or statutory cancellation rights after receiving the order.
6. NON-RETURNABLE ITEMS
For hygiene and safety reasons, we cannot accept change-of-mind returns of products that have been opened, used, or had an applicable hygiene seal broken.
We also cannot accept returns of:
- Gift cards
- Free promotional gifts, unless faulty
- Items explicitly marked as final sale, subject to your statutory rights
7. UK CANCELLATION RIGHTS
If you are a UK consumer purchasing online, you may have a legal right to cancel your purchase within 14 days of receiving the goods, subject to applicable exceptions.
If you exercise an applicable statutory right to cancel, you must return the goods within the period required by law.
Certain sealed goods may lose their cancellation right once unsealed where the relevant hygiene or health-protection exception legally applies.
These rights are separate from, and are not limited by, Sassy Smile’s voluntary returns policy.
8. CONTACT US
For questions about returns, refunds, or cancellations, contact us at:
hello@sassysmile.co.uk